01 Jul 08 HSBC Banking

You should know which Bank slogan is “THE WORLD’s LOCAL BANK“… right?

Yes, is HSBC Bank.

I knew, and I can say I always do all my banking through this Bank. I well remember that because of HSBC bank, my father do not face any trouble to TT money to me while I study at Sheffield, UK. At that time, I really understood on that slogan “The World’s Local Bank“. It can be found all around UK, when I step into the Sheffield HSBC which located at The Moore shopping street, I feel that I’m home because everything designed same as Malaysia HSBC Bank.

(by SE W850i)
Recently HSBC bank which located at my hometown newly renovated and they have their brand new customer service corner (This is the place you can find all your answer to daily banking problem). There are 8 customer service desks and one desk without number for a man (he should be superior of the others). I went to HSBC bank yesterday (30/Jun) at 12noon (I think it is lunch time for them), there are only 4 person in the room (Out of 8 desks), but one is talking on the phone, and that’s mean only 3 person are servicing customer. So, I obtained my ticket and there are only 4 person before my number (Based on the latest called out number on the screen). I estimated that I need to wait around 20minutes based on 3 customer service personnel. 12:20pm, one of the customer service personnel stand up and went for the lunch break. That means left only 2 person to answer our inquiries (please do not forget, another one person still stuck in the phone call). I understand we need more time to wait during the lunch break, but what for to make 8 desks for customer service, yet only 2 is operating and the others are closed for lunch break or some reason unspoken.

At the same time I saw a incident happened in front of me, and that make me think twice on the “The world’s local bank”’s service. An old lady walk into the bank and then she go up stair for the banking service (ground floor for inquiries and normal Q/A session). After few minutes, the old lady come down to ground floor, and I bet that she forgot to take the number ticket, she walk to the ticket machine and stare at the machine for few minutes (she do not know which number to pick). Then she decide to went to a HSBC staff for advice from a black shirt lady, shown as photo (I think she is some high level management staff from upstairs) who in mid of chit-chatting with a old lady. This black shirt staff just ask the old lady to go to the machine and say there is a man who can help him without listen to the lady request carefully because she is so concentrate in the conversation. So, the lady go back to the machine again and nobody around there, then someone who is stand near to the machine come to help her to pick a number then she happy go upstairs.

(by SE W850i)
(She only chit-chat some non important issue regarding children with this old lady while other customer are looking for help)

Few minutes later, the lady come down again with the number ticket, and she went to the machine, now there is a man (HSBC staff) stand beside the machine. He told the lady that she pick the wrong number and he help her to pick the correct number and then the old lady climb back to the upstairs. Wow, this old lady up and down for the 3rd time only get the correct number ticket. Why?

1. Why the upstairs staff can not tell the old lady which is the correct number to pick at the 1st place?
2. Why there are so many sets of number on the machine to choose for (A~H)?
3. Why the black shirt lady can not free out some time to show her the correct methods?

World’s local Bank adopted local attitude, and become real local bank…

At last, just for your information, I had waited for about 50minutes for my turn to cancel the banking info SMS.

Do you have the same experience as me or similar experience in MNC Bank? please share…

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